Acceptable Use Policy

• Use Hlela only for lawful purposes, such as managing bookings, equipment, venues, maintenance and members of your organisation
• Give accurate account details and keep your password and two-factor authentication safe
• Only invite or add people who you are entitled to add, and only share their personal information where you have a lawful reason to
• Make sure content you upload is yours to upload
• Tell us promptly at support@hlela.app if you suspect unauthorised access or a security problem

• Break any South African law, or help anyone else to
• Try to gain access to accounts, workspaces, data or systems that are not yours, or test our security without our written permission
• Upload or send malware, or anything designed to damage, disable or overload Hlela or anyone's device
• Scrape, crawl, copy or bulk-extract data from Hlela, or reverse engineer it, except through features we provide
• Share login credentials, or let someone else use your account
• Impersonate a person or organisation, or misrepresent who you are
• Upload content that is unlawful, defamatory, harassing, discriminatory, or that infringes someone's intellectual property or privacy
• Store or process payment card numbers, government ID numbers, or other highly sensitive data in free-text fields, documents or messages
• Send spam or unsolicited bulk messages through announcements, messages or notifications
• Use Hlela to run a service that competes with it, or resell access without our written agreement
• Avoid or interfere with plan limits, billing, rate limits or security controls

Each plan has limits on venues, equipment, members and storage. Please stay within them. Automated or excessive use that degrades the service for others may be limited or blocked.

Depending on how serious the breach is, we may remove content, limit features, suspend an account or workspace, or end it. Where it is safe and practical we will warn you and give you a chance to fix the problem first. We may act immediately where there is a risk to security, to other users, or where the law requires it. Where unlawful conduct is involved we may report it to the authorities and cooperate with them.

If you think we have acted in error, write to support@hlela.app and we will review it.

To report misuse of Hlela, email support@hlela.app with as much detail as you can.